Miscommunication

I have not had any experience in the work place where there has been miscommunication, but the television show The Office is a great example of frequent miscommunication in the work place. In one particular episode, the manager of the Scranton office, Michael, is told by his superior, Jan, to choose a health plan that cuts back on benefits. Instead of completing this unpopular task himself, Michael delegates the task to his employee Dwight and then locks himself in his office. When Dwight chooses the worst health care option available, the employees of the office object. Michael emerges from his office long enough to reprimand Dwight for his health plan choice, tells Dwight to pick a better one without giving him any specifics, and promises everyone in the office a big surprise for all the stress they've gone through that day. Dwight goes through more conflict with the other employees of the office, causing them to loose confidentiality rights. Nothing is solved, and the employees are disappointed with Michael's "big surprise" of ice cream sandwiches.
Many examples of miscommunication occurred in this situation. First off, Michael causes huge a huge barrier between himself and his employees by locking himself in his office. Second, Michael should have explained to his employees that the health plan had to cut benefits, and not just blame Dwight. Michael was the person in authority, and he is the one who should have picked the health plan in the first place. Michael did not explain the task well to Dwight, and Dwight, being a salesman, was unqualified to make that decision. Dwight's solution for choosing the health plan is for everyone to write the illnesses they are suffering from on a sheet of paper. This causes the employees' confidentiality rights to be violated, and they become disgruntled. Another miscommunication was Michael's promise of a "big surprise." Michael did not have anything in mind when he promised the big surprise, and the employees were picturing a more significant reward than ice cream sandwiches. Michael should have spent his time wisely on choosing the health care plan instead of searching for a reward to make up for his mistakes.